This policy explains delivery methods, timing, customer responsibilities, acceptance and exception handling for Aisoft AI digital products and implementation services.
Configuration and integration require confirmed contacts, system conditions, materials and timing.
Scope, availability, training, documentation and metrics should be clear at purchase or kickoff.
After successful payment, the system attempts to sync order status and send a delivery email. The email may include license codes, download links, service kickoff entries, booking links and delivery checklists.
If you do not receive delivery email after payment, check spam, payment email and order status, or submit the order number through consultation.
Services involving configuration, knowledge import, automation workflows, API connection, private deployment or training are scheduled after payment or contract confirmation.
Actual start time depends on required information, system permissions, test accounts, API documentation, business materials and project contacts.
Customers should provide business materials, system access, data samples, test environments, contacts and feedback windows as agreed.
If required conditions are not provided on time, delivery and acceptance timing may move accordingly, and incurred preparation, configuration or third-party costs may still be payable.
At completion, we hand over according to product descriptions, delivery checklists, project scope or contract acceptance criteria.
Acceptance may include account availability, valid license, accessible assets, runnable workflows, completed training, delivered documentation and closed issue list.
Third-party platforms, payment providers, cloud services, customer systems or network issues may affect delivery timing.
We investigate by order and project priority and update progress through email, project group or agreed channels.